Bay Plumbing & Drainage: Geelong’s Local Plumbing Experts in Whole-Home Water Filtration.
We received a call from Samantha, a homeowner in East Geelong, who reached out to us after noticing a strong chlorine smell and taste coming from her kitchen tap. Concerned, she arranged a professional water test, and the results were worrying. The report showed elevated chlorine levels and detectable traces of heavy metals coming through the mains supply.
Unsure about the safety of washing food, drinking the water, or the potential long-term health impacts, Samantha contacted Bay Plumbing & Drainage for expert advice and a reliable, long-term solution.
On-Site Assessment and Consultation
Our team attended Samantha’s home to carry out a full on-site assessment. We reviewed the water test results, checked the existing plumbing system, and assessed the available space for a new water filtration install. Given the location of the main supply and Sam’s concern for whole-home protection, our team recommended installing a Puretec WU20-25M Whole House Filtration Unit, one of Australia’s leading systems for residential mains water treatment.
Before proceeding, we consulted directly with Puretec’s technical support team to confirm compatibility and ensure the system would effectively target chlorine, sediment, and trace metals in the supply. This collaboration ensured the design met both manufacturer guidelines and AS/NZS 3500 plumbing standards, to dramatically improve the water supply.
Professional Installation and Commissioning
The filtration unit was installed after the water meter, at the connection point to the main supply leading into the home. We securely mounted the new unit to the property wall for stability and ease of future servicing.
After reverse flushing the water service our team carefully pressure-tested the system to confirm there were no leaks or drops in flow rate. We also flushed the lines to remove any initial carbon dust and ensure clean flow throughout the home.
Within minutes of activation, Samantha noticed a significant difference – the chlorine odour disappeared, and the water felt noticeably softer and cleaner when washing and cooking.
Client Results and Immediate Benefits
Following installation, Samantha reported:
- Improved water taste and clarity
- No residual chlorine odour
- Better skin and hair feel after showering
- Confidence when cooking and washing food
She was so pleased with the outcome that she personally recommended Bay Plumbing & Drainage to her friends and family, encouraging them to explore whole-home filtration systems for better water quality and peace of mind.
Ongoing Maintenance and Compliance
As with all filtration systems, we advised Samantha to:
- Replace filters at manufacturer-recommended intervals
- Arrange annual inspections to ensure consistent flow and water pressure
- Monitor any changes in taste or odour as indicators of cartridge exhaustion
All work was completed in full compliance with AS/NZS 3500 Plumbing and Drainage Standards and Victorian Building Authority (VBA) regulations for potable water systems.
Expert Advice: Why Home Water Filtration Matters
Many homes across Geelong and the Surf Coast are connected to municipal mains systems that, while safe under Australian standards, can still contain chlorine, sediments, and trace metals from aging infrastructure. Installing a Puretec filtration unit ensures cleaner, better-tasting water throughout your entire property, protecting your family, appliances, and plumbing system from unnecessary wear.
Need Whole-Home Water Filtration in Geelong?
Concerned about your water quality in East Geelong, Geelong, Bellarine, or the Surf Coast? Bay Plumbing & Drainage specialises in water treatment services and whole-home filtration systems including Puretec, Brita, and other leading brands. Get cleaner, safer water for your entire property. Call 1300 625 633 or request a free quote today.
