Bay Plumbing & Drainage: Geelong’s Trusted Experts in Home Plumbing Maintenance
When Jess visited the Bay Plumbing & Drainage marquee at the 2025 Run4Geelong event, she mentioned a few plumbing issues at her Highton home that had been progressively getting worse – leaking taps, a noisy toilet, and some ageing fixtures. After the event, she used the QR code from our submission form in the thank-you promo pack to get in touch. From there, we organised a booking for the next day and attended to assess and resolve all issues.
Marcus was booked for 8.00am and attended Jess’s property for a full inspection of the bathroom, ensuite, and toilet. From the initial conversation to the final handover, we aimed to make the process simple, friendly, and stress-free.
During our assessment, we identified:
- An aging toilet inlet valve overflowing into the pan, causing the ongoing noise
- Leaking bathroom basin taps due to worn washers and O-rings
- Damaged shower tapware with chrome flaking and worn internals, requiring a full replacement set
- We also tested the pressure to the property for compliance issues, but we confirmed water pressure was within the required 500 kPa limit. AS/NZS 3500.1 clause 3.3.4 states that the maximum static pressure at any outlet (other than fire outlets) in a building should not exceed 500 kPa
We also provided Jess with our complimentary Plumbing Inspection Report, giving her a clear record of her home’s plumbing condition and any future maintenance priorities.
Diagnosing the Issues: What We Found
Bathroom Basin Taps
The basin tapware had significant wear, causing leaks and the taps were hard to open, which limited the shower head flow. The internal breech seats were no longer flat due to years of use, preventing a watertight seal.
Ensuite Shower Tapware
The shower handles and internal components were worn, with chrome flaking that posed cutting risks and made the tapware difficult to use.
Toilet Suite
The Caroma cistern was intermittently leaking due to:
- A faulty inlet valve
- A deteriorated bottom washer
- Perished rubber connections
- A worn pan collar
These issues caused water loss, noise, and poor flushing performance.
Professional Repairs and Replacements
Basin Tap Rebuild & Reseating
Using our maintenance tools, drills, and seat-reseating equipment, we:
- Filed back the tap breaches to restore the brass seat to a perfectly flat surface
- Vacuumed all filings to prevent contamination inside the tap body
- Completed a full rebuild with new:
- Copper tap washers
- Fibre washers
- O-rings
- Cleaned the aerator to restore smooth water flow
This ensured a long-lasting, leak-free seal.
New Shower Tap Set: Posh Bristol
We supplied and installed a brand new set of Posh Bristol wall spindles which we carry in our fully stocked work Utes.
Toilet Repairs: Full Component Replacement
To fully resolve the overflow and noise issues, we replaced:
- Inlet valve
- Bottom washer
- Pan collar
- Flush pipe rubber
- Flexible hose
- Isolation tap
These upgrades restored the Caroma suite to quiet, efficient, leak-free operation.
By having fully stocked vehicles our team always has the correct parts on hand, which saves time and money for our clients.
Final Outcome & Client Experience
After completing all repairs, we:
✔ Performed a full operational test of all fixtures
✔ Cleaned the work areas
✔ Checked water pressure to ensure compliance
✔ Sent Jess a full photo documentation package
✔ Applied a $150 Run4Geelong event discount
Need Reliable Plumbing Maintenance in Highton or Across Geelong?
If you’re dealing with leaking taps, a noisy toilet, or aging plumbing fixtures, we offer fast, friendly, and expert service across Highton and Greater Geelong. Call us now on 1300 625 633 for fast, professional service.
